We endeavour to process and dispatch your order within 48 hours. There are however occasions such as weekends and public holidays where it is impossible to work around. Delivery within New Zealand is typically 1-3 days and delivery outside New Zealand can take anywhere from 5-21 working days depending on the zone of the country.
If there is a problem with product availability we will email you and explain.
Please note that when ordering from our company you are considered to be the importer of the purchased products and may be subject to import duties and taxes which are levied once your order reaches your country. Custom policies and charges vary widely from country to country and we suggest you contact your local customs office for further information if required.
Terms and Conditions
The shipping charge is mainly a free service for customers from
all over the world when the purchase is NZ$300 or above. This however may not
apply if the items are too heavy, too bulky and/or destination is hard to get to. However, if your purchase is above NZ$300 and consist of few heavy items, you will only need to pay for the heavy items shipping cost. The rest of your purchase still entitled for free shipping.
International Customs and Imports
Our charges do not include customs, VAT or any import taxes. Most products will not be a problem although there are exceptions especially with food items. However since imports and customs are the responsibility of the buyer, please make sure that items you order are allowed to enter your country, and that customs regulations are acceptable to you. We will do our best to minimise any customs delays.
P.O Box Delivery
We can accept PO Box as a delivery address as long as this is acceptable to your post box provider. Please be accurate with details of your address that you provide. If orders are returned because of the unknown address, customers will be asked to pay the delivery charges.
For all forgotten or uncollected purchases from our airport shops, shipping charges will incur for forwarding these items to you. Please contact firstname.lastname@example.org for the exact charges. Alternatively, if you know the amount, please pay here.